Palmers Garage trades up to Johnsons Workwear for a better fit
ABOUT PALMERS GARAGE
Palmers Garage, located in Exmouth, is an independent workshop providing personalised service to both the local community and customers from farther afield. Their services include EV and hybrid maintenance and repairs, MOT’s, vehicle servicing, diagnostics, tyres exhausts, specialists in cambelt replacement and general mechanical repairs.
This case study explores how Director Nick Seabrook was experiencing frustrations their garments, as they were mismatched and creating a highly unprofessional appearance for his team.
Overall, the range of garments and the quality of service we’ve experienced offer excellent value for money.
Nick Seabrook
Director, Palmers Garage
THE CHALLENGE
Dissatisfaction
Nick was dissatisfied with their previous uniform provider, as their garments were mismatched and created a highly unprofessional appearance when dealing with their customers.
Unreliable service
Additionally, they had been receiving inadequate service from one of our competitors, which included missed deliveries and no visits from the account management team.
Frustrations
This further contributed to their frustration and the need for a more reliable and consistent solution.
THE APPROACH
Understanding requirements
Our Sales Consultant took the time to fully understand the customer's specific requirements, ensuring that the garments being offered matched their exact preferences in terms of style, design and quantity.
Additionally, they were looking for modern, comfortable garments that reflected their company’s brand colours, helping to maintain a cohesive and professional appearance for their team. Palmers was also seeking the assurance of a reliable, hassle-free weekly laundry service to go hand in hand with their new workwear.
The uniforms we received are professional, smart, and extremely comfortable for our staff. Overall, the range of garments and the quality of service we’ve experienced offer excellent value for money.
Nick Seabrook
Director, Palmers Garage
THE RESULT
Creating the right corporate image
Comfortable garments not only ensured happier staff but also helped enhance Palmers corporate image, all while benefitting from a reliable and seamless service. The customer selected our Flex-Collection Colour Block jackets, trousers, and coveralls to meet their uniform needs. Nick shared his experience, stating, “With Johnsons Workwear, I was impressed by how the Sales Consultant listened closely to our specific requirements.
He demonstrated a deep knowledge of both the services and the products available. The uniforms we received are professional, smart, and extremely comfortable for our staff. Overall, the range of garments and the quality of service we’ve experienced offer excellent value for money.”
Nick’s testimonial highlights how the right workwear not only improves employee satisfaction but also contributes to a polished, professional appearance while ensuring a cost-effective solution.
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We take great pride in building strong relationships with our customers. If we sound like your kind of people, get in touch. We’d love to work with you!
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