Accord Healthcare, a leading pharmaceutical manufacturer and provider, operates in a highly regulated environment where compliance with the MHRA (Medicines and Healthcare products Regulatory Agency) standards is essential. One of their critical operational needs is maintaining clean, laundered garments to ensure compliance and meet legislative requirements.
This case study explores why Accord’s Procurement Manager Jason Carpenter and Workwear Manager Jacky Fogg partnered with Johnsons Workwear for a comprehensive laundry and workwear rental service.
The varying needs of pharmaceutical production, administration and other operational teams often resulted in mismatched or inconsistent garments, which complicated logistics and undermined the desired sense of unity and professionalism
THE CHALLENGE
A particularly challenging aspect for any company when selecting workwear for its teams is ensuring that garments are standardised across all departments. While workwear often varies to accommodate the unique requirements of different roles or operational areas—such as safety, hygiene, or practicality—it is also important that these variations still present a unified look. This balance between functionality and uniformity is crucial as it reinforces a professional image and ensures compliance with industry standards.
For Accord Healthcare, achieving this balance had proven to be a persistent pain point. Jason and Jacky had struggled to find a solution that satisfied the diverse requirements of multiple departments. The varying needs of pharmaceutical production, administration and other operational teams often resulted in mismatched or inconsistent garments, which complicated logistics and undermined the desired sense of unity and professionalism. This challenge was not just about aesthetics but also about ensuring compliance, practicality and employee satisfaction with the workwear provided.
THE APPROACH
After extensive conversations with our team, Accord Healthcare ultimately chose Johnsons Workwear as their trusted partner. This decision was driven by a combination of service, competitive pricing, seamless communication and the consistently high quality of garments we provide. These key factors not only helped Accord Healthcare meet the stringent regulatory compliance requirements of their industry but also enhanced their overall operational efficiency. By entrusting their workwear and laundry needs to us, Accord Healthcare could focus on their core business activities without the burden of managing complex garment logistics.
By leveraging our expertise, we provided a tailored solution to address this issue. We worked closely with Accord Healthcare to identify a standardised set of garments that met the diverse requirements of their teams while ensuring a cohesive and unified appearance. This solution not only streamlined operations but also eliminated a major bottleneck, enhancing productivity and simplifying garment management. Our proactive support during this critical time reinforced the value of our partnership and showcased our commitment to delivering solutions that go beyond the basics of workwear and laundry services.
Our Account manager regularly visits our facility and provides updates on service, newly ordered garments and any innovative approaches within the marketplace for our consideration. She is the key to the successful relationship between the Accord Group and Johnsons.
Jason Carpenter
Procurement Manager, Accord Healthcare
THE RESULT
Accord Healthcare were highly satisfied with the results and the uniformity of their team’s workwear, leaving them to focus on their core business with one less thing to worry about.
The role of the Johnsons Workwear Account Manager was particularly important, with Jason quoting them as being a cornerstone of the successful partnership. With regular visits to the Accord Healthcare facility, offering updates on services, orders, and innovative solutions within the industry, the proactive and personalised approach has ensured a collaborative and thriving relationship.
Jason commented, “Keep up the good work! No concerns whatsoever and long may the relationship build,” highlighting his confidence in the partnership’s longevity.
The partnership between Accord Healthcare and Johnsons Workwear showcases how a tailored laundry and workwear rental service can transform operational efficiency in a regulated industry. Our proactive approach, coupled with commitment to quality and communication, ensures Accord Healthcare meets its compliance needs while fostering a strong and enduring relationship.
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